DAMAGED OR FAULTY GOODS IN TRANSIT

Whilst every effort is made by Fine Pebble to ensure our shipment packing conforms to the highest standard it is your responsibility to ensure there are no breakages or missing items at the time of delivery. All goods and invoices must be checked on arrival. Fragile items such as light tubes, heaters, aquarium tanks (glass or plastic) must be inspected on arrival to ensure they are intact. Please refuse the delivery if you find shortages, incorrect or damaged goods in the shipment and notify us within 24 hours of receipt, otherwise claims will not be recognized. By signing for and accepting a delivery you acknowledge that the product has arrived in good condition. Fine Pebble does not take responsibility for products if you have given authority to the courier to leave. We only have a 24hr period to claim with couriers.It is your responsility to check your iteams when you receive them. Out of the time we no longer can help you with the products received.